Is there no easy way to refund an overpayment? I have to go through multiple steps! Don't have QB payments because pricing is high! Does QB care abt their customers?

I know there is a "refund" button for people who pay their ridiculous rates for quickbook payments, but we are small business and I have to go through creating refund receipt THEN create check as an expense which it's not!! I truly feel like QB doesn't care about their customers. They just want to make life harder by adding more steps, wasting my time, and costing us more money! Maybe I'll have to find a new invoicing software! Wish there were companies out there who really work FOR their customers instead of just making a profit!