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J
juan-manuel
February 21, 2023
Question

My accounts tab is only showing Company and invoice settings. The advanced and the other tabs that were there all disappeared.

  • February 21, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

KlentB
KlentB
February 21, 2023

I know how crucial it is to get the other features back in the settings, juan-manuel.

 

Before this incident happened, did you change the language in your account? If so, we have an open investigation about the options not showing on the Account and settings page after performing the action. Rest assured, our software engineers are actively working to resolve the problem the soonest.

 

To be added to the list of affected users, you'll want to get in touch with our Customer Care Team. Once we obtain get your company/contact information, status updates will be sent to you through email or text message. Here's how to connect with us: 

 

  1. Click the Help icon on the top right corner of the screen.
  2. On the pop-up panel, go to the Search tab.
  3. Click the Contact Us button.
  4. Enter a brief description of your concern in the description box.
  5. Proceed with Continue, then choose Chat or Callback.
  6. You may provide this investigation number to our representative for a faster transaction: INV-83244.

 

 

On the other hand, if the tabs just disappear suddenly without modifying the language, let's execute some troubleshooting steps to isolate this case. At times, the accumulated cache in your browser causes unexpected behaviors in the program. 

 

Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If that works, go back to your regular browser and then clear the site data to get rid of the junk files. Alternatively, you may switch to other supported browsers.

 

Finally, here's an article that you can read to learn what to do if some parts of QuickBooks Online's interface are cut off or there is no scroll bar to view them: Unable to see the entire page.

 

I'll be right here to continue assisting if you have further concerns or questions about using our software. Feel free to leave the details below and I'll get back to you.

J
juan-manuelAuthor
February 21, 2023
This recommendation does not work.
M
Mark_R
February 21, 2023

Welcome back, @juan-manuel.

 

I want to ensure the tabs on your Account and Settings menu show up so you can get back to business.

 

Before we proceed, may I know if you changed the language in your account? This will help us confirm if your issue matches our ongoing investigation.

 

In the meantime, while the suggested troubleshooting steps shared by my colleague above didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Select Contact Us.

 

You may want to change company information or personal email addresses in QBO. This article will guide you through the process: Change company name, address, email address, and privacy settings.

 

Come back to this post and let me know how it goes, @juan-manuel. The Community team is always here to help.

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