Skip to main content
G
gfkurebwa
May 20, 2020
Question

My currency is not appearing in list of currencies, Zimbabwe Dollar

  • May 20, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Rose-A
Rose-A
May 20, 2020

I'd be happy to assist you today, gfkurebwa.

 

Let's get this sorted out. Once you turned on the multi-currency feature, you should be able to see the Zimbabwe Dollar in the list of your currencies after adding and saving it.

 

To better isolate the problem, let's try to check if the issue has something to do with your browser. You'll need to log into your account through the Private window.

 

Here are the different keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to see the Zimbabwe Dollar via the private window, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

 

It’s definitely worth taking a look at these write-ups to know more about multi-currency feature in QuickBooks Online:

 

Multi-currency tips and tricks

Multi-currency in QuickBooks Online

 

You always get back to me if you have any other multi-currency concerns. I'd be more than willing to lend you a hand.

S
Shasha
June 5, 2020

Hi   I see that you have replied that the Zimbabwe Dollar now appears as a  currency.  Does it have a rate and symbol separate and distinct from the USD? We signed up for

the trial version which ended today awaiting a response on this issue as it is mission critical to separate the USD from the Zimbabwe Dollar (ZWL established Feb 2019 and not ZWD - abandoned in 2009) 

AlcaeusF
AlcaeusF
June 5, 2020

Thanks for joining this conversation, @Shasha.

 

To add some clarification, the Zimbabwe Dollar is currently unavailable as a currency in QuickBooks Online (QBO). Our providers of exchange rates are unable to obtain exchange rates for this currency.

 

I can see how having this option will be helpful for you and your business. Rest assured that I'll pass along your suggestion to our Product Developers. They're always looking for ideas to consider on how to improve QBO.

 

In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.

 

Just in case, I'll add these articles for future reference:

 

 

Please let me know if you have any other concerns or questions by leaving a comment in this thread. I'm always here to help. Have a wonderful day!

Terms & ConditionsAccessibility statement