On my Snap receipts there is no photo displayed on each one. This is only on my mobile app, I’ve uninstalled the app multiple times and nothing works. Please help?

I appreciate your proactiveness in addressing the problem with your uploaded receipts, Natalie. I'm here to help you with this matter.

To begin with, have you tried clearing your application's data? If not, I recommend doing so to let the software reestablish a smoother functionality. Refer to the steps below:

Android devices:

1. Go to your device's Settings.
2. Navigate to Applications or Application Manager.
3. Select the QuickBooks Mobile app from the list.
4. Tap on Storage, then Clear Data.

iOS devices:

1. Navigate to your device's Settings.
2. Go to General, then iPhone Storage.
3. Choose the QuickBooks Mobile app from the list.
4. Tap the Offload app option.

It's also essential to note that users must have a stable internet connection to load images and menus in the app. For a better insight on how you can handle issues in the QuickBooks Mobile version, check out this link: Fix common errors in the QuickBooks Online mobile app.

If the issue persists, I recommend contacting our Customer Support Team. They have the essential tools to investigate the root cause of this problem and isolate your situation accordingly.
 

I'm also attaching this resource that outlines what features or activities you can initiate in the app: QuickBooks Online app overview.

Do you have more questions about the snap receipt feature? Just click the Reply button so we can help you further.