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January 30, 2023
Question

Only one item of purchase appear under cost of goods sold in the profit and loss statement which appears irregular.

  • January 30, 2023
  • 1 reply
  • 0 views
And the item is not yet sold

1 reply

January 30, 2023

Good day, @lovenlovemaths12.

 

There are times when too much cache accumulated in a browser can cause unexpected behavior with the product. This can be the reason why you're getting this data in the Profit and loss report. 

 

To isolate the issue, let's open your account in a private window. This will help identify if the problem is cache-related and fix it. Simply press the following shortcut keys to access this mode:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P  for Firefox
  • Ctrl + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

Once done, go back to your account and review the P&L report again. If this works, go back to the regular browser and clear the cache. This will refresh the background process of your browser settings. But, if the same thing happens, use another supported browser

 

In case you want more details, you can customise reports to focus on specific accounts or filter for specific things. You can format their layout so the right data shows up in the right place.

 

If you have any follow-up questions, please comment down below. I'll be happy to help you out. Have a good one.