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K
kochi
January 19, 2022
Question

Over charging by Quick books Invoice number: 25501628848 Invoice date: 18/01/2022 Total: ₹ 1,249.62 Payment account ending: *2975

  • January 19, 2022
  • 1 reply
  • 0 views
We have been using quick books for the past few years. From January 2021, a monthly fees of Rs. 412.37 is collected every month by debiting personal State Bank account ending *2975. However out of the blue, yesterday you have deducted a sum of Rs. 1249.62 from my personal bank account. Request you to please refund the extra money deducted from my account ASAP failing which I will cancel your subscription and will also initiate all possible legal action against you. The details of the deduction is provided below for your ready reference. Invoice number: xxxxxxxxxxx Invoice date: 18/01/2022 Total: ₹ 1,249.62 Payment account ending: *2975

1 reply

M
MadelynC
January 19, 2022

I know how important every penny is for us, @kochi. And I’m here to make sure these funds will be taken care of.

 

Any charges or payments concerns are handled by our payments support team. To get the overcharged amount resolved, I suggest contacting them.

 

Here are the steps to connect with us:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter “Payment issue” in the field.
  4. Click Contact Support Team to connect with a live support agent.
  5. Select Chat with us.

 

Please know that our live chat is only open from Monday until Friday starting 9:30 AM to 6:00 PM PST.

 

You can visit this site if you need resources and tips to manage your company, especially your income: Get help with QuickBooks. You can select our Global Help Articles, Global QuickBooks Q & A, and Global Business Discussions.

 

If you have any other questions or concerns besides this payment, please don't hesitate to add a comment below. I'm always here to help.

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