Please have your most senior customer service executive contact me at [Email address removed] I have much to share that will benefit quickbooks but WILL NOT waste more time

It's nice to see you here in the Community, @DJO.

I'm here to share some basic trouble shooting steps that can help you with your formatting problem.

Make sure that your mobile app and phone's operating system is updated. Then, you can clear app data. 

Here's how:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
   Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
3. Tap Refresh to confirm.

If the issue persists, we'll have to uninstall and reinstall the QBO application. Here's a quick guide to do it, or visit the link here to reinstall the app directly.

If the same thing happens, I would suggest contacting our support team to check the setup and to investigate this behavior. Here's how:

1. Log in to your QBO account and go directly to the Help icon.
2. Click the Contact us button and enter a short description of your concern.
3. Hit the Let's talk.
4. Select Get a callback. Afterward, someone will call you a few moments from the time you've submitted your information.

If you need help with other task in QuickBooks Online, we have help articles that can be found here. 

Please let me know if you have other questions for QuickBooks Online. Always here to help.