QB online app only shows payments from customers… or invoices older than 5 months. It wont show recent invoices, neither in the invoice or customer section. How to fix?

Using the QuickBooks Online mobile app is an excellent way to help you manage your business finances from anywhere at any time, Mark. I've got some tips to help you recover the recent transactions in the app.

Could you also confirm whether the issue with the missing invoices and payments is limited to the mobile app? If that’s the case, we can start the troubleshooting steps by manually updating the app. This will refresh your data and ensure you have the most current information. Here’s how you can proceed:

iOS

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Choose Offload App.
4. This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Choose YES to confirm.

In addition, you can update the app on your device. This process refreshes the system and eliminates any minor technical issues. Follow the steps in these articles depending on the type of device that you're using:

• Update apps from the App Store on iPhone
• How to update the Play Store & apps on Android

Alternatively, you can temporarily remove and reinstall the app just in case you can't still see the recent invoices and payments. Let me share these steps with you:

1. Tap and hold the QBO mobile app on your phone.
2. Drag the app to the Uninstall section.
3. Click Yes to confirm.

Then, reinstall the app and log back in. Here's an article as a guide: How to download the QuickBooks Online mobile app.

You may also use these articles as additional guidance and references when using the app for your business:

• Edit a sales receipt or invoice payment using the QuickBooks Online mobile app
• Track the status of invoices in the QuickBooks Online mobile app

The Community is always available if you need assistance with follow-up inquiries or new questions regarding the app for bookkeeping and managing customer transactions. We'll promptly respond and provide the help you need.