Sales Retun Inventory Received & Customer Given Payment Bank Entery

Hello there, office-phoenix.

I'd like to verify some information. Are you trying to record a refund for the item or service.returned by your customer? If so, you can use the refund receipt transaction. Note: Make sure to check if there's no credit note entered to avoid a double refund.  

Here are the steps:

1. Go to + New > Refund receipt or Give refund.
2. From the Customer ▼ drop-down, select the customer you want to refund.
3. Choose the bank from the Refund From ▼ drop-down menu, and add all products or services the customer returned in the Product or service column.
4. Add the other details and click Save and close.

To know more about the process, you can read this article: Record a customer refund in QuickBooks Online.

Please leave a reply below if you're referring to something else. I'm here to give steps and answers to your questions.