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usertrudyfroese
March 4, 2022
Question

The Mexican government now requires regimen fiscal on invoices to stamp (invoices will not stamp anymore since last week). Where in QB online can I input this new info?

  • March 4, 2022
  • 1 reply
  • 0 views
I am using QuickBooks online Mexico, and it updated to version 4.0 a few weeks ago and worked fine for a while. Last week it stopped stamping invoices, citing error code 203. I checked to make sure my digital seals are up to date, the info on the invoice is all correct, and I also tried deleting the product and making a new item. The only thing I can think of is that the regimen fiscal of the client is supposed to be included, but there is no area available to put that info, whether on the invoice or in client info.

1 reply

C
Charies_M
March 4, 2022

Allow me to help you with this, usertrudyfroese.

 

The kind of QuickBooks behavior about invoice no longer stamping can be fixed by some basic troubleshooting steps. 

 

First, log in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues. Kindly use either of the following shortcut keys:
 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N 

Then try running the two reports again. if both statements match, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

To help you with the future task and tips when using QBO, you might want to visit our Help Articles.

 

Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!

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