Trying to update my orders to receive payment but I cant, why?

Hi there, Jose. I can help you with updating your orders in QuickBooks Online (QBO).

If you're trying to receive a payment for your customer's pending orders (invoices) in QBO, you can do it through the +New icon.

1. Sign in to your QuickBooks account.
2. Select Receive Payment from the +New icon.
3. Fill in the details.
4. Click on Save and Close.

If you're coming from the Sales menu, locate the invoice, then click on Receive Payment under Action.

If the system takes time to load when trying to receive a payment, you can try performing the process through a private window. It's the best place to check browser-related issues while working with QuickBooks. Here are the keyboard shortcuts to save you time:
 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

For more tips about handling receive payments in QBO: Record invoice payments in QuickBooks Online.

If your customers pay for the products or services at the time of sale, use this article as your guide: Create and send sales receipts in QuickBooks Online.

Please let me know if you have any other questions while receiving payments in QBO. I'll be right here to help. Keep safe!