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krishna-gaddam
March 13, 2021
Question

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

  • March 13, 2021
  • 7 replies
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Original commenter did not share additional details

    7 replies

    Adrian_A
    Adrian_A
    March 13, 2021

    Let's run some troubleshooting steps to fix the error,  krishna-gaddam.

     

    Before doing so, can you tell me the exact error message you get upon trying to renew your subscription? 

     

    In the meantime, let's renew the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

     

    You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

     

    I've also added this reference as your guide in renewing your subscription: Renew my account subscription.

     

    Let me know how these steps work on your end. Keep safe!

    krishna-gaddamAuthor
    March 13, 2021

    Payment of Rs.0 successfully done but QB portal is not updating the information of renewal and getting above error 

      JessT
      JessT
      March 13, 2021

      Hi krishna-gaddam,

       

      I've read a similar concern from other users. However, our engineers will need more information from the affected users to further investigate this. For this reason, I recommend contacting our Support team. That way, they can start a screen-sharing session to get more details on the issue. They have the tools for that.

       

      If you have other questions in mind, you can always go back to this thread.

       

      BuyPlantsOnline
      March 29, 2021

      Same problem, I have been trying to renew for the last several days. Its the worst support I have received. 

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