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krishna-gaddam
March 13, 2021
Question

Unable to make Qb renewal due to QB portal errors and payment details are not picking up QB portal.This is insane from QB end

  • March 13, 2021
  • 2 replies
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Original commenter did not share additional details

    2 replies

    Adrian_A
    Adrian_A
    March 13, 2021

    Let's run some troubleshooting steps to fix the error,  krishna-gaddam.

     

    Before doing so, can you tell me the exact error message you get upon trying to renew your subscription? 

     

    In the meantime, let's renew the account on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

     

    You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

     

    I've also added this reference as your guide in renewing your subscription: Renew my account subscription.

     

    Let me know how these steps work on your end. Keep safe!

    K
    krishna-gaddamAuthor
    March 13, 2021

    Payment of Rs.0 successfully done but QB portal is not updating the information of renewal and getting above error 

      JessT
      JessT
      March 13, 2021

      Hi krishna-gaddam,

       

      I've read a similar concern from other users. However, our engineers will need more information from the affected users to further investigate this. For this reason, I recommend contacting our Support team. That way, they can start a screen-sharing session to get more details on the issue. They have the tools for that.

       

      If you have other questions in mind, you can always go back to this thread.

       

      B
      BuyPlantsOnline
      March 29, 2021

      Same problem, I have been trying to renew for the last several days. Its the worst support I have received. 

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