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N
nystyledips-gmai
January 31, 2022
Question

We have an issue with "quantity on order" in the product and services list. it is showing more than what we have on order.

  • January 31, 2022
  • 1 reply
  • 0 views
we are having an issue with the quantity on order in the product list. it is showing more than what i have on order and there are no open po's with these amounts. it is possible that it is a glitch or that i deleted a po or two. please advise the quantity on order does not match what i actually have on order. for example in our case, i have an order for 100 tomato dip and 300 onion dip. however, the quantity on order tab in products and services says 600 on the onion and 200 on the tomato. perhaps from an old po but i only have this one open po.

1 reply

J
JamaicaA
January 31, 2022

Glad you reached out to us, @nystyledips-gmai. I can share some insights on how to resolve an incorrect PO quantity on order.

 

First, you need to review the status of your purchase order and ensure it's closed. With that, the quantity column on the PO should be zero.

 

To update the status of a purchase order, you can click here. It also includes instructions for viewing your open purchase orders.

 

Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will not remove history unless done manually.

 

We can start with using an incognito mode. This will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

 

I’d also recommend that you clear your cache. This will help us access QuickBooks with a clean slate. You can also switch to other supported browsers to check if it has something to do with your browser.

 

You can use this link to add the PO to bills in QuickBooks Online. This will guide you through paying your bill.

 

Please know that we aim to get you back to business. Always swing by anytime if you have other questions about purchasing order. We're here to lend a hand. Have a great weekend.

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