We have changed our type to Non-profit. Under other preferences, it says to change customer label - but ours does not show that here.

Thank you for contacting the Intuit Community, info. I can help address your query regarding changing customer labels.

Currently, the option to change customer labels is not available in the International version of QuickBooks Online (QBO). This feature is exclusively offered in the US version, which is why you are unable to see this option when changing the company type to Nonprofit organization.

If you wish to utilise this feature, you may want to consider subscribing to the US QuickBooks Online version. You can do this by visiting the following site and selecting the US as the country: https://quickbooks.intuit.com/choose-country/.

Please feel free to let me know if there's anything else I can assist you with regarding QuickBooks. I'm here to support you and always happy to help, info.