When creating an invoice and save it the status shows "PAID". How can this be changed? Never had that issue before. Thanks!

Hello there, norbertadrian.

The invoices are automatically marked as Paid if:

• the total invoice amount is zero ($0.00) when you save it.
• there's an available credit that was automatically applied to the invoice.

I'd recommend going back to the affected invoice and review the details. If there's a payment applied to the invoice, you'll see it as 1 payment made below the BALANCE DUE amount.

We can easily remove the incorrect payment. Before that, we'll need to turn off the function that automatically applies the credit. Here's how:

1. Click the Gear icon in the upper-right corner and select Account and Settings.
2. Select the Advanced tab and go to the Automation section.
3. Turn off the Automatically apply credits option.
4. Click Save and Done.

From there, we can go back to the invoice and remove the applied credit:

1. Open the invoice and click the 1 payment made hyperlink.
2. It will open the Receive Payment window. You can click More at the bottom.
3. Select Delete and click Yes to confirm the action.

That will open again the invoice.

Feel free to get back to us if you're referring to something else. Additional details would be much appreciated. Have a great day!