when I click on customise in balance sheet it shows the customise option for 1 second then moves on to the current page. How do I get it to stop on the customise page?

Let's dive into some troubleshooting steps together so you can regain control and focus on getting your reports the way you need them, James.

A cache-related issue might be causing the customisation option to appear briefly. Browsers store cache to speed up the loading of pages, but over time, this cached data can become outdated, leading to issues like the one you're experiencing. To resolve this, begin by accessing your account in a private window.

Here are some keyboard shortcuts to help you out:

• Safari: Command + Shift + N
• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If you can customise your balance sheet seamlessly on incognito, clear your regular browser's cache to remove outdated data. Alternatively, you can use other supported browsers.

Additionally, I've included an insightful article to help you effortlessly export your reports and other data for future use: Export reports, lists, and other data from QuickBooks Online.

Your experience with QuickBooks Online matters to us, and we're committed to making it as smooth as possible, James. Feel free to reach out if you have any other concerns or need further assistance running and customising reports. I'll be here to address your concerns promptly. Take care!