Skip to main content
s-prakash
Oct 31, 2020 7:19 AM UTC
Question

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

Original commenter did not share additional details

5 replies

ChristieAnn 11
Oct 31, 2020 8:26 AM UTC

Hi there, s-prakash.

 

I'm glad to see you posting here in QuickBooks Community. I'll provide information and steps when sending invoices and what information shows in the subject field. 

 

When sending an invoice to a client directly from QuickBooks, the subject showing on the printing page depends on the company name you've set up in your account. I'd suggest checking it from there to verify if it's the same details showing in the invoice.

 

Here's how:

 

  1. Click the Gear icon at the top right corner.
  2. Choose Account and settings. Then, select the Company tab.
  3. Go to the Company name section. From there, you'll see the company name entered.

 

 

 

 

Once verify that the company name is different from subject field in the invoices, I'd recommend logging into your QuickBooks account using a private browser. This will verify if your cache is causing the problem.

 

 

Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I'd recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Please refer to this article to see different information about setting up invoices to send from your Gmail address: Send invoices from your Gmail address FAQ.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

s-prakashAuthor
Nov 2, 2020 6:33 AM UTC

Sir please check the attached screenshot , invoice numbers are looking like this in mail . 

BettyJaneB
BettyJaneB
Nov 2, 2020 8:42 AM UTC

Good day, @s-prakash.

 

I'd like to ensure that we're on the same page so I can give you the right amount of information to get this issue sorted out.

 

I want to inform you that your screenshot was not attached successfully. In this case, I recommend attaching it again so I can see a visual reference to the problem that you're facing.

 

To add a screenshot to your reply, just click on the Reply button. In the Reply to message page, hit on the Photos icon then look for the image that you'd like to add. Once done, press on Post. 

 

Please get back to me with more details of your concern so I can narrow down this matter.

 

I'll be keeping an eye out for your response on this. Take care!

Terms & ConditionsAccessibility statement