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March 20, 2024

Welcome to QuickBooks Community space, kss. 

 

When using the QuickBooks Online (QBO) mobile app, there are three shortcut options where we can record invoice payments. 

 

Here are the following: 

 

  • Quick Action Take pay > Charge Payment or Record Payment
  • Shortcut tab - Invoice > From there, you can select and pay the invoice. 
  • All tab - Go to the Money in section and choose Invoice Payment

 

However, if you're still unable to locate the shortcut for the invoice payment, we can Refresh Data to clear your app's cache and remove errors that might be causing this. If the issue persists, I recommend uninstalling and reinstalling the mobile app to fix the problem.

 

Moreover, I've included this article to help you make quick changes to invoice templates while you're on the go: Customise invoices on the QuickBooks Online mobile app

 

Don't hesitate to let us know if you have more questions about your QBO mobile app. I'll be sure to help you anytime.