You said We have noticed that system administration records invoice on our system which affects on our revenue and customer accounts, how can we avoid this?

Thank you for visiting the Community today, dalan-karim-yaho.

I can help and answer any questions you may have about QuickBooks Online (QBO). Before providing any troubleshooting steps, I have to ask for more details on what you’re experiencing. This is to check if we have a reported issue and ensures a timely solution.

May I know if you encounter any hurdles when creating invoices? In regard to the notice, did you receive an email from QBO? Any information you can provide will help me get on the same page.    

I've included a link that lets you access our self-help articles: QBO. These resources contain topics that will guide you on how to efficiently handle taxes, account management, banking related-tasks, and so on.

I’m looking forward to working with you again. Have a good one.