An invoice was recorded as paid and done indirectly by me. Which is not true. Why is this happening?

Hi @nancy103,

QuickBooks Online (QBO) has a feature that automatically applies open customer credits to their invoices. 

I suggest you first check for this setting since it's enabled by default. 

Here's how:

1. Go to the Gear icon.
2. Select Account and settings. 
3. Move to the Advanced tab.
4. Look for the Automation section, then click on it. 
5. Toggle the Automatically apply credits option. 
6. Hit Save, then Done. 

To remove the payment on the invoice, follow these steps:

1. Highlight the Sales tab.
2. Select Invoices. 
3. Search for the invoice in question, then click the under the Action column, choose View/Edit.
4. Tap the link right below the PAID status.
5. Hit the link that appears on the pop-up window. 
6. This opens the Receive payment window. Scroll down, then press the Clear Payment button. 
7. Click Save and close. 

In case you need to enter a customer refund in your books, check out this article for the steps: Record a customer refund in QuickBooks Online. 

Tap the Reply button and drop a comment below if you have other questions about invoices in QBO. I'll be sure to get back to you.