Hi all. How to i settle this? "Delivery Error" prompt while sending out invoice. Been using the saved description and email previously without issue.

Thank you for bringing this to our attention, cindy.

As of now, we have an ongoing issue with customers being unable to email invoices to their clients. Our product engineers are currently working on it. We appreciate your patience as we investigate this further.

In the meantime, you can send QBO forms using your address with the Send Gmail function. If you have a Gmail or G-suite email account, you can follow the instruction below to utilize it:

1. Create or open an existing invoice. Then, fill out the necessary details.
2. Click the Email button to open the preview window. Select the From dropdown beside the customer’s email.
3. Click the Connect Google account by selecting the Add Gmail address.
4. Enter your Gmail address in the sign-in window and select Next.
5. Enter your Password, and select Next. Then, Allow.

Also, you can save or print your invoices into a PDF file and manually send them to your customers. Please refer to the steps below:

1. From the left panel, select the Invoices menu.
2. Under the Invoices tab, select the invoice you want to send.
3. Click the dropdown under the Action column, and select Print if you want to print the sales form or Export as PDF to get a copy.

Afterward, you can now send this to your clients using your email. If your customer decides to pay the invoices, check out this handy article to mark this paid: Record invoice payments in QuickBooks Online.

Furthermore, it’s also best to get in touch with our Technical Support Team. This way, they can add you to the affected users and enable you to receive updates whenever the issue is resolved. You’ll also want to check out our website to see the status of these concerns: QuickBooks Status Page.

Feel free to add a reply if you have more questions about emailing your invoices. The Community always has your back. Stay safe!