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April 6, 2023
Question

My company logo is not appearing in the sales invoice, any idead how to resolve it?

  • April 6, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JessT
April 6, 2023

Hi teris,

 

We'll help you check to find out why there's no logo when you download your invoice. Have you tried sending the transaction to your email address for comparison purposes?

 

If the issue only occurs when viewing the downloaded invoice form, please consider updating your Adobe Reader. Learn about updating, repairing, or re-install Adobe Reader/Acrobat. However, if it's the same thing, please contact our QBO Support team so they can use more tools to check this further.

 

  1. Click on Help and click Search bar.
  2. Select Contact Us at the bottom.
  3.  Enter something like logo is missing on downloaded invoices and click Continue.
  4. Choose Chat.

 

Let me know if you have more questions in mind. Have a good one!