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C
cpc-copierpc-com
March 9, 2023
Question

My tax rates in the settings is different from the tax rates in my invoices pages

  • March 9, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JenoP
JenoP
March 9, 2023

Let's make sure to sort it out so the tax calculations are correct, cpc-copierpc-com.
 

Sometimes, too much cache or and other browser issues can cause unexpected results when working in QBO. This can be why you're getting different rates between your account settings and in the invoice page. 

 

You'll want to clear cache or log in to QuickBooks in an incognito browsing session to isolate the issue. Here's an article as a guide: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

You can also use these keyboard shortcuts on how to open an incognito browsing session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

Once done, log back in and check if the tax rates are already the same. 

 

Let me also share these articles for more guidance and references: 

 

 

Keep me posted if the rates are already the same. You can also reply back to me if you have follow-up questions. We're always here to help.  

C
cpc-copierpc-comAuthor
March 20, 2023

Hi, i'm in incognito mode now, but it still shows 7%, which is not in my tax rates ?

 

Below is my tax rates settings:

 

 

JessT
JessT
March 20, 2023

Hi cpc,

 

Thank you for following the instructions of my colleague, jenop2, and for updating us. I can see that he has already shared the applicable steps, including a couple of articles for your additional reference.

 

At this point, I'm going to let you contact our QBO Support team, so they can get your account information in a more secure environment and check this issue further using more tools.

 

  1. Click Help and select the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter a brief description of the issue and click Continue.
  4. Click Chat with us.

 

Don't hesitate to reply below if you have any other concerns. I'm just around to help you again.

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