Billing information won't update

Thanks for using QuickBooks Online in tracking your sales transactions, chantell-artisti. I know it can be challenging when you can't update the billing info. I'm here to ensure this gets fixed.

Before proceeding, may I know the error code you've encountered? This way, we'll be able to further investigate this.

For now, let's try updating the billing information via a private window. This is a good place to determine if this is a browser-related issue. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

From there, check if you can update the info. If it does, I'd recommend clearing the browser's cache. This removes its stored files to ensure the program performs efficiently.

If private browsing doesn't work, you can use other supported browsers. This helps us check if this is a browser-integrated issue.

Additionally, I've added an article that'll provide more tips about your data security, company information, login credentials, and more. This helps you keep the details accurate: Account Management.

Please let me know if you need assistance in managing your account, chantell-artisti. I’ll be more than happy to work with you again. Keep safe always!