Can anyone assist with how to raise a credit note in QBooks online. the online help speaks of create new credit note - which doesn't seem to feature on my pages or tabs?

I want to ensure you can create credit notes, natalie48.

Beforehand, could you please send us a screenshot where the Credit Note feature is not visible? Any information and screenshot provided will help us resolve the problem.

In QuickBooks Online (QBO), you can create a Credit note by clicking the +New button. Here's how:

1. Go to the +New button.
2. Under Customers, select Credit note.
3. Choose your customer from the drop-down arrow.
4. Enter the other information needed.
5. Hit Save and close.

You can check this link to learn more about applying credit notes in QBO: Learn how and when to give a credit note or delayed credit.

Moreover, here's an article to help personalise and add specific info to your transactions: Customise invoices, quotes, and sales receipts.

Feel free to reach out with any additional concerns about creating customer transactions. I'm here to assist you.