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northcoastpower-
September 14, 2022
Question

Got email, of absolutely no value. Log in and go to services . This is the only platform for support. Called customer care, still no resolve? Charged twice every month

  • September 14, 2022
  • 1 reply
  • 0 views
Here we go again, I'll notify customer "services tomorrow via call, that if this matter of double billing isn't resolved I will lay charges of fraud. I don't waste time running around after q books and still no resolve. Yesterday and today billed. Last month, previous month's?  I'm not impressed

1 reply

R
ReymondO
September 14, 2022

Thanks for bringing this up in the QuickBooks Community page, @northcoastpower.

 

I definitely understand your frustrations and would feel the same way if I were in your place.

 

Upon checking, I found out that you've already posted a similar concern on the other thread. Since QuickBooks Community is a public forum, I'd recommend following the suggestions that were shared by my colleague Rea_M. That way, our designated QuickBooks team can check your account and help you with the process. 

 

You can check for her reply in this link: https://quickbooks.intuit.com/learn-support/en-za/banking/i-m-being-charged-twice-on-my-account-going-on-3-months-now-and/01/1140156#M492

I'm also including our Help articles for related references in managing your account and transactions.

 

If you have other account management concerns and questions about monitoring the growth of your business using QBO, please let me know. I'll gladly help. Take care and stay safe.

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