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Stiens1
Oct 30, 2022 7:48 AM UTC
Question

I want to add a bill from a purchase order. It shows the purchase order is linked, but the bill shows zero?

The purchase order has been sent with the correct products, but when I get the invoice from the supplier and I click on create bill from purchase order, the bill comes up as zero, and it shows the purchase order is linked?

9 replies

LollyNino_C
Oct 30, 2022 9:46 AM UTC

Thanks for taking the time to reach out to us. Allow me to address your concern, so let me get this straightened out, @Stiens1.

 

When you create a PO, the allocated cost in a project will display as zero because a PO is a non-posting transaction. Meaning to say, it doesn't directly affect the project cost or even your company's worth. Allocation cost will only appear once the PO is converted into a Bill.

 

Can also provide a screenshot of why you are getting a zero on your end. You need to delete and recreate the transactions one at a time. Please follow the steps below to proceed.

 

  1. Go to Expenses from the left menu, then Supplier.
  2. Click the name of the supplier, then go to the Transaction List tab.
  3. Find the purchase order.
  4. Select the arrow from the Actions column, then choose Delete. 

 

If you need to make changes to a paycheck, check out this article for more details: Delete or void employee paychecks. 

 

For future reference, here's how you can add purchase orders to expenses, bills, or cheques in QuickBooks Online. 

 

Thanks for being a part of our QuickBooks family. I'd be glad to answer should you have any follow-up questions. I'm always here to help. Enjoy the rest of the week. 

Stiens1Author
Oct 30, 2022 11:45 AM UTC

I understand that purchase orders are non-posting. The problem is that none of my purchase orders can be added to a bill. They all just shows zero with no products once I click the add to bill button? 

MirriamM
Oct 30, 2022 1:04 PM UTC

Hello there, @Stiens1. Thanks for getting back and providing additional information on what happens when creating a bill from a purchase order.

 

I have replicated your concern on my sample company file and see that the bill shows line items with the amount. I also checked if there's a reported concern about this but haven't found one.

 

To resolve this, let's consider accessing the website and logging into your account using a private browser to further chceck this issue. 

 

To do so:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Once logged in, see if it works. If yes, clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

To know more about creating a purchase order and converting it to a bill, see these articles:

 

 

Please let me know if you have any questions or concerns. I'm always around to lend a hand. Take care! 

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