Refund Receipts made from Bank Account to Card do not appear when matching Bank transactions to QB Transactions on QB Online. How do you balance these Trans in QB?

Help has arrived to ensure your bank statement matches your QuickBooks records, kabarnard.

Once you've processed refunds from your bank, you’ll want to do the same in QuickBooks Online (QBO). Thus, you need to record or document them. This way, you’re able to locate, select and match the said receipts to your downloaded transactions successfully.

You can follow the steps outlined below to create a refund receipt:

1. Open your QBO account.
2. Select the +New button.
3. Choose Refund receipt under Customers.
4. Enter the info. Make sure every detail matches your bank statement.
5. Tap Save and close.
6. Repeat the process for other receipts.
   

Then, you can continue working on your events on the Banking page. See this guide to learn more about managing bank feeds in the program: Categorise and match online bank transactions in QBO. It includes info on why some transactions don't have a match and how to locate them using the Find match feature.

I’m adding this reference to help ensure accounts are accurate and balanced: Reconcile an account in QBO.

If you need further assistance handling your bank and QBO records, never hesitate to reach back out and add a comment. I’ll be more than happy to help. Have a good one and always take care!