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November 15, 2022
Question

When i enter a transaction i have to close the program before it allows me to enter the next transaction

  • November 15, 2022
  • 1 reply
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1 reply

Jen_D
November 15, 2022

Being able to process your checks without any issues, @sonettedreyer-la.

 

Before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and enter a transaction from there. We need check if this is a caching problem.

 

Unexpected issues with the features in QuickBooks, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

Please come back here and update me with the result. I want to get this resolved for you and I'm here anytime. Have a good one!