Where can I lodge a complaint to solve a problem between QB and Std bank. Both of them deny that there is a problem on their side.

Hello @deon3,

I appreciate you for reaching out to us here in the Community. I'm here to share some updates about this unexpected behavior in QuickBooks Online.

Our Product Engineers received similar reports from other users experiencing the same error when updating Standard bank in the system. At this moment, we aren't able to provide a specific timeframe for the resolution.

Rest assured, the engineers are doing their best to fix and prevent this from happening again. The only workaround is to import bank transactions manually while waiting for the permanent fix.

Here's how:

1. Sign in to your bank or credit card's website download CSV files of your transactions to your computer.
2. In QuickBooks Online, go to the Banking menu and go to the Banking tab. 
3. Select the blue tile for the account you want to upload the transactions into.
4. Click the Link account ▼ dropdown, then Upload from file.
5. Select Browse and then select the file you downloaded from your bank. Then select Next.
6. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Next.
7. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Next.
8. Select the transactions you would like to import. Then select Next.
9. Press Yes.
10. When you're ready, select Let's go

I also recommend contacting our QuickBooks Online Support Team to add you to our list of affected users. This way, you can receive live email updates about this issue.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM (Saturday). To contact them, you can follow the below steps:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us. 

I've also attached an article you can use to learn about the steps you can perform to resolve banking error 101 in QuickBooks: Fix bank error 101.

Drop me a comment below if there's anything else I can help you with regarding downloading bank transactions. Take care.

Thanks for joining the thread, Saabirah.

Currently, our engineers are conducting a thorough investigation to determine the root cause of the issue. Rest assured, the resolution will be rolled out as soon as they're finished.

Since you’re experiencing the same, I’d recommend contacting our Support team. This way, they can add you to the list of affected users. You can refer to my colleague's instructions above to get in touch with our representatives.

In the meantime, you may consider adding your transactions manually to QuickBooks Online. This way, you can start matching and categorising them.

Just let us know if you have other banking concerns or questions. We’ll be here anytime to assist you. Keep safe!