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R
robert-ttproject
July 16, 2022
Question

Why do costs in a project reflect zero when I have allocted costs?

  • July 16, 2022
  • 3 replies
  • 0 views
I created a project. In this project I placed an order. I received the goods, paid the supplier, converted to a Bill and captured the payment. Why does the cost show zero and profitability reflect 100%

3 replies

A
AileneA
July 16, 2022

There are instances that an issue like this persists when the system encounters browser-related issues,  robert-ttproject. 

 

It's possible this might be caused by a corrupted file cache stored in your browser, that's why your costs in a project reflect zero.

 

We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N 

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, you can also use a different supported browser as an alternate solution.  

  

You might also want to learn more about the Project feature in QBO. This article will provide some information on how to handle project transactions: Projects FAQ.

 

I'll appreciate if you can get back to me and share how it works. I want to ensure that this gets resolved. Have a great day!

R
robert-ttprojectAuthor
July 17, 2022

Hi, thanks very much but this unfortunately didn't help. I use Microsoft Edge. I tried it in incognito mode. I even downloaded google chrome and tried it both in normal and incognito modes.

J
JonpriL
July 17, 2022

Appreciate the update, @robert-ttproject.

 

Costs in a project are linked to a certain expense account of an item or service. May I know how did you enter your goods in QuickBooks Online?

 

Any information you can further provide helps us, here in the Community, determine it is showing zero amount of costs in your project reports. Keep me updated in the comments below. Hope to hear from you soon!

R
robert-ttprojectAuthor
July 17, 2022

In the project file I created purchase orders. In the purchase order I would create new products as I went along. I selected the items as inventory, then I selected either consumable or non-consumable. I created the part number, entered the description in both spaces. In the first space I never allocated the selling price because I don't sell them as loose items, only as completely assembled goods. I input a purchase price and selected standard VAT. I also input the stock on hand at time of order with the date and preferred supplier. I enter and it takes me back to the purchase order where I adjust the quantity.

N
NTO
December 6, 2022

I've recently had the same issue happen - All of a sudden some of my most recent projects will show 100% profitability even though there are costs associated with the project. I think it might have something to do with the invoices going the "markup" account?  

JessT
JessT
December 7, 2022

Hi NTO,

 

Thank you for joining the thread. I tried to replicate the scenario provided by other users in this thread as well but mine is still showing the cost on the profitability report. 

 

It would be best if you can contact our QBO Support team so they can also check your account and isolate this case. They'll further investigate and apply solutions to your affected projects.

 

  1. Click on Help and click the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter a sentence to describe the issue and click Continue.
  4. Choose Start a chat or Get a callback.

 

If you have other questions in mind, feel free to go back to this thread.

S
shaun-pppoe-co-u
May 9, 2023

hahaha... quickbooks is a joke.

 

Costs are not accounted for if it's an item, if its a category then it will show as a cost. Quickbooks support, after many phone calls just gave up on their own product and one of the develoopers on slack said 'thats just the way it is'

 

But, it gets worse. I told them that the income column keeps changing, and that income should be a total of all the invoices on the project. But it's not, income will reduce as costs increase, so the income bar chart is not income (invoices) it is some sort or profit derivative, other times the bar charts will not go up and down with their figures. 

 

My Costs are so bad now that the project report shows they are derived from invoices (not even expences).

 

Also its buggy as hell in safari on mac - have to keep refreshing, having to use chrome which is free software loaded with third party trackers just to use my accounts system.

 

Please quickbooks, try to use your own software, it is a mess. The terminology does not even line up with reality, why are things called categories and items, they should all just be line items. Why cant an expense or bill have products on it and increase stock properly, why is the projects section totally broken, why do you call things bills and recipts - this terminology is not correct in the UK.

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