Skip to main content
November 27, 2023
Question

I can no longer see my supplier contacts so when I try and enter an expense I can't because it's only offering me my payees list?

  • November 27, 2023
  • 1 reply
  • 0 views
When I tried to add the new supplier it says that that contact already exists.

1 reply

JenoP
November 27, 2023

I appreciate you taking the time to post your question in the Community. Let's make sure that the supplier names show up so you can record your expenses in QBO, erica36.

 

To do that, I'll share some troubleshooting steps for browser-related issues that could be preventing you from seeing the names. There are times when excessive cache or other browser problems can lead to banking issues and errors in QBO

 

Let's start by logging in to your account using an incognito or private browsing session. This will ensure that your browser does not retain outdated data from previous sessions.

 

Here are some steps you can follow:

 

  1. Open your browser and click on the three dots in the upper-right corner.
  2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
  3. Log in to your QBO account in the new window.

 

Another option is to open a different browser and log in to your account using them. Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are all compatible with QBO.

 

After that, try recording an expense to check if you can already see the supplier names. Then, return to your original browser and perform a cache clearing to remove any files that can be causing the issue.

 

You can use the following article as a reference guide: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

Let me also add a couple more articles in case you need more guidance and resources when managing supplier-related information in QBO:

 

 

Please don't hesitate to ask any follow-up questions or start a new post if you require further assistance while recording transactions in QBO, erica36. I am always here to provide my support and help whenever you need it.