Cannot perform QBO function thru Internet but can perform QBO function thru mobile data in same machine

Let me walk you through some troubleshooting steps so your QuickBooks Online (QBO) mobile app can perform well, Limin.

Before anything else, may I ask if this affects all of the apps on your machine you're using or the QBO app only? If so, there may be a problem with your internet connection. I'd suggest making sure that you have strong connection.

Otherwise, we can perform some troubleshooting steps as this can also be an app-related issue. Here's how:

1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Select Apps.
   3. Choose the QuickBooks app from the list, then select Storage.
   4. Select clear data.
4. Power down and restart your device.

If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: How to download the QuickBooks Online mobile app.

You might also want to figure out the system requirements for QuickBooks Online to ensure the best experience when using the platform and learn how to solve common errors in the QuickBooks Online mobile app for Android by reading these helpful articles:

• Fix common errors in the QuickBooks Online mobile app for Android
• System requirements for QuickBooks Online products

Additionally, you can visit this link to enhance your business communication and personalize your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Please let me know if you have other questions about performing your QBO through an internet connection. I'm always here to help with your queries. Keep safe.