I want to deactivate COA "Unapplied Cash Bill Payment Expense", but it shows special account is used for cash-based accounting on payment transactions. Can't be deleted.

Hi there, Ankit. I'll share insights about deactivating accounts in QuickBooks Online.

When you set up your company in QuickBooks Online, it automatically creates default accounts based on your business type. Additional special accounts are created when you activate specific features or perform certain actions.

The Unapplied Cash Bill Payment Expense is a special account used to report Cash Basis expenses for vendor payments that haven't been applied to a vendor bill yet. It isn't possible to deactivate this account in the program, which is why you are receiving the prompt message.

For further information, please refer to this article: Find out which default or special accounts can be deleted, edited, or merged in QuickBooks Online.

Additionally, inactive accounts and their transactions will still appear on reports to ensure accuracy. However, you can customise some reports to hide these accounts.

If you have more questions about deactivating accounts in QuickBooks, feel free to ask. I'm here to help!