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Abdul Rehman
Abdul Rehman
December 9, 2019
Question

Again Expense 33% is showing on dashboard on newly created user?

  • December 9, 2019
  • 1 reply
  • 0 views

Hi QB Team,

 

Please note that we are again facing the subject issue. Last time the issue is rectified against the Case Number [[removed]]. In the communication thread from referenced case number, the support engineer instructed the Purge Company activity. We processed the Purge - but issue reflected against a specific user. The support engineer instructed to re-create the user. We processed and the issue was rectified. 

 

Now we are again facing the issue against newly created user. But on re-creating the user - the issue is not rectified this time. It’s astonishing and panic for us. 

 

May any support engineer help at earliest?

 

The Company ID is [removed]

Regards,

Abdul Rehman.

1 reply

katherinejoyceO
katherinejoyceO
December 9, 2019

Hi there, @Abdul Rehman. 

 

I appreciate you for sharing your concern here in the Community. I can see that you've been experiencing this issue for the last two weeks. I'd suggest you perform the basic troubleshooting steps first by using an incognito again to see if it work. Here's how: 

 

  1. Open a default browser, then follow these shortcut keys to open a private or an incognito window: 
  • Chrome simply press Ctrl + Shift + N.
  • Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • Safari, press Command + Shift + N. Make sure you're using the latest version.

       2. Log in to your QuickBooks Online. 
       3. Re-create the user. 

 

If that works, follow the steps to clear the browser cache in the help article: Delete or disable cache and temporary internet files in your web browser. 

 

If you're still experiencing the same issue, I'd recommend contacting our Customer Care team. They can help you check the error and perform an escalation whenever needed for you to resolve the issue. 

 

Feel free to message us again if you have more questions. We're always around to help. 


 

Abdul Rehman
Abdul RehmanAuthor
December 9, 2019

No result :(

 

Please guide now?

 

Regards,

Abdul Rehman.

M
MaryAnn_E
December 9, 2019

Hi @Abdul Rehman,


I see that you’re having the same problem with 33% expenses showing in your Dashboard. I appreciate you for going through those troubleshooting steps provided above.

 

I recommend contacting our customer support team. They can use their tools to check deeper into the system, and see what's causing the 33% expense issue.

 

To reach them here’s how:

 

  1. Click the Help (?) icon.
  2. Enter in the search field your concern
  3. Hit the Contact Us button.
  4. Choose to Get a callback and fill in all the necessary information.
  5. Select to Confirm my call.

 

Feel free to visit our help articles page in QuickBooks for references in case you need some tips and resources handling your account.

 

Let us know how it goes. If you have any questions, just hit the Reply button on the thread. Take care.

 

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