Already subscribe but account is not getting updated

Hello, Sales.

Let's check your billing details in the Subscriptions and billing menu to ensure your QuickBooks Online (QBO) account is activated. I'll guide you on how to do this below.

You have to use the same payment method and billing frequency you had on your previous subscription so you can resubscribe. Let's confirm that your payment method (expiration date, billing address, account holder name) used for QBO billing is updated. This way, you can ensure your account gets activated. Here's how:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to Settings ⚙ and select Subscriptions and billing.
3. Next to your payment method, select Edit ✎.
4. Ensure the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name) is updated.
5. After saving any changes, you'll see the payment method in the Subscriptions and billing page.

The billing for all QBO accounts happens overnight, so you should be charged after midnight if you've successfully renewed your subscription.

If you're already seeing a charge for your renewed account, your subscription should now show as active. Since it's still showing as expired and not getting updated, we can perform some troubleshooting steps to rule out the possibility of a browser issue.

Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QBO. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

If your account shows renewed and active, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

In case the issue continues, even after performing the steps above, I'd recommend contacting our Customer Care team. They can further investigate this matter and guide you with a fix in no time.

Once everything is all set, you may want to change your company settings and turn on some features to personalise QBO. To guide you in performing these processes, you can check out this article: Edit company settings in QuickBooks Online.

Please keep me posted in the comments if you have other subscription and account management concerns in QBO. I'll gladly help. Take care, and I wish you continued success, Sales.