Annual billing explanation

Hi there, @gnigcdc.

I'd like to get you pointed in the right direction to address this billing concern.

To get an explanation regarding your annual billing in QuickBooks Online, I suggest contacting our Customer Care Team. They have the tools to check on our account and provide details about your account fees.

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

Please see the steps and snips below for your reference:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback. 
6. Key in your contact details, then tap on Confirm my call. 

To add up, in case you want to switch over to a monthly subscription in QuickBooks Online, you can always use this link to know what are the actions that you need to take: Switch to annual or monthly billing for QuickBooks Online.

Let me know how things turn out. I'm just a few clicks away if there's anything else you need. Wishing you all the best in everything that you do.