disputing a bill pay charge

We appreciate your vigilance in reporting the fraudulent transactions and charges, Jessie. Your proactive approach helps us maintain the integrity of our services and protect all our customers.  Let me direct you to the best support available to assist you with this concern.

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. To check your account securely, I recommend contacting our Customer Care Team.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

You can also see this article for more details, and be sure to check their support hours to know when agents are available: How and when can I contact Support?

Additionally, here's a compilation of useful resources for the steps related to your business task while working with us: Help Articles for QuickBooks Online.

Our goal is to ensure your experience with QuickBooks remains safe and positive. Keep me posted if you have further questions about handling fraudulent charges in QuickBooks.