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Benj_ph_ca
November 13, 2023
Question

Error on currency upon creating a BIll thru the Transaction > Receipts module with a Foreign currency

  • November 13, 2023
  • 1 reply
  • 0 views

Hi, our books' default currency (or functional currency) is in CAD. I'm processing a receipt in QBO > Transactions > Receipts module with foreign transaction currency (in USD) for a usual vendor (already created vendor USD long ago). However, upon hitting "Create Bill". An error pops up and says:

 

Something's not quite right

Change this transaction currency to match what you use for your accounts receivable and accounts payable.

 

Is there a fix for this? Coz' it's annoying. We've been experiencing for quite some time. I know there's a need to have an A/P in CAD and in USD, separately, and we already have that as generated by the system long ago.

 

Please help. 

 

P.S. If there's anyone experiencing this, please feel free to comment.

1 reply

T
Trish_T
November 13, 2023

Hi Benj_ph_ca,

 

Thanks for reaching out to us here.  Getting an error message while trying to complete your bookkeeping tasks is always concerning.  The multicurrency feature in QuickBooks Online enables you to enter your transactions seamlessly.  I'd be happy to assist!

 

As mentioned, you have an accounts payable account in your chart of accounts with the associated currency.  This will enable you to select the appropriate account when creating the bill.  However, I also recommend reviewing the vendor profile to ensure the information is accurate and aligned.

 

Should you require additional assistance, I feel you would benefit from a personal interaction with a member of our Customer Care team.  With your consent, they can connect with you virtually and ensure you're able to accomplish your QuickBooks goals as soon as possible!

 

Please feel free to reach back out if you have other questions.  We'd be glad to help!

 

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