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March 25, 2021
Question

Has anyone faced issue of Quickbooks deducting unauthorized money from your account using the ECS mandate

  • March 25, 2021
  • 1 reply
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1 reply

AlcaeusF
March 25, 2021

Hi there, @njacob.

 

Thank you for posting here in the Community. Let's get you over to the support you need to review the funds deducted from your account.

 

When you sign an ECS payment mandate for a loan, it gives authority to the clearinghouse to debit money from your bank account. Since you've mentioned there's an unauthorized deduction on your end, I recommend contacting our QuickBooks Support Team.

 

They have access and tools to investigate your account so that your information is kept secure and private. Our Customer Support Team is available from 9:30 AM - 6 PM IST (Monday - Friday).

 

Here's how you can reach them:

 

  1. Click the Help tab in the upper-right corner.
  2. Select Contact Us.
  3. Enter you concern, then hit Let's talk.
  4. Click Start a chat

 

For additional reference, you can use the following article to learn how to set up a liability account to track loan and payments in QuickBooks: Set up a loan in QuickBooks Online.

 

Feel free to hit that Reply button if you have additional questions related to issues on your QuickBooks account. Have a great day ahead.