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May 23, 2025
Question

Hi, I still can't get the expense short cut back on to my phone app? I use this alot for ease when I'm out on the road. It works on my laptop.Has it been removed.

  • May 23, 2025
  • 1 reply
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I just want to be able to add any expenses through the android phone app. Has something been updated? Or removed?

1 reply

May 23, 2025

The Expenses shortcut has not been removed in the QuickBooks Online (QBO) mobile app, ontheroadmechani. Let's go through some troubleshooting to restore it and get you back to business.

 

You can still add and manage expenses through the QBO Android app. It appears the issue stems from the data in your mobile app. I recommend clearing the app's data to refresh the system and eliminate outdated files causing the behavior. 

 

For Android devices, here's how:

 

  1. Go to Menu ☰.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app (the article is for the US region but is also applicable to the international version of QBO). This is to ensure the version you'll be using is updated.

 

Additionally, you can capture and upload receipts to track your expenses using the QBO app. For more detailed guidance, feel free to check out this article: Attach receipts to expenses in the QuickBooks Online mobile app.

 

If you have other concerns or questions about managing expenses in the QBO app, please don't hesitate to let us know in the comments. We'll be right here to help you out.