Hi, When I process a 'receive payment', even though the client does not pay all his balance, the transaction print/email shows a 'Zero Balance' at the bottom of the page.

Hi, jbconcretemalta-.

When a browser stored a lot of caches, it could cause problems like bringing up the data to your account or latency issue. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps by accessing your account via the incognito portal. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, receive the payment from there and check if you're able to see the customer's remaining balance. If you do, let's clear the browser's cache.

However, if the issue persists, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated. Unlike in this public forum, they have the tools required to raise any escalations in the system whenever necessary on your behalf.

You might find the following articles interesting. These will provide you steps on how to unlink a payment from the invoice as well as recording advance payments in QuickBooks Online:

Undo the Receive Payment of an invoice.

How to record the advance payment received from customer.

I want to make sure everything is taken care of for you, so please let me know if you have any other concerns or questions. I'll be here to help. Have a great rest of the day!