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Bryan_M
July 29, 2023

Welcome to the Community space, Kadar.

 

Let me help you enter your purchase bills. But before that, I'd like to know if you encounter any errors while trying to create a purchase bill.

 

In the meantime, we can perform some basic troubleshooting steps to ensure that this isn't a browser-related issue. The initial step is to access your QBO account via incognito mode. This does not store cache files that may cause odd behaviors when running web-based programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Then, enter your purchase bill again. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, another supported browser or device. It might be that the current one you're using has a temporary issue with the program. The article I shared is a US version but applicable on your end.

 

For future reference, if you want to learn how to add an accepted purchase order to a transaction for your supplier, feel free to have this article: Add purchase orders to expenses, bills, or cheques in Quickbooks Online.

 

If you have additional questions, don't hesitate to reply to this post. We'll be happy to lend a hand. Keep safe, and have a good day ahead.