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July 21, 2020

Hello paj-salonga-gmai,

 

The Yes or No in the BILLABLE column depends on the user types that are accessing QuickBooks Online. You can see the list of billable and non-billable users in this article: User types and user permissions in QuickBooks Online.

 

We can change the user access by following these steps:

  1. In the Manage users page, click Edit on the user you want to update.
  2. In the User type field, select Reports only or Take payments only.
  3. Click Save.

You can also add a user with Time tracking only access. It is a non-billable user type, too.

 

Here's another link for reference: Add, delete, or change user access.

 

We'll be right here if you need anything else. Have a great day!