How do I get payments returned? Vendor won't setup quickbooks payments.

Hey, Team-power. You can easily record the returned payment by creating a journal entry and a bill payment check. I'm here to help you every step of the way.

To start, we need to enter a reversing journal entry. Follow these steps:

1. Sign in to your QuickBooks Online (QBO) account.
2. Click the + New button, then select Journal Entry.
3. Ensure the Date, Entry No, and Vendor name are correct.
4. Debit the checking account for the amount of the returned payment.
5. Credit the A/P account for the amount of the returned payment.
6. Click Save & Close.

Next, let's unlink the bill from the payment check and link it to the journal entry:

1. Click Expenses from the left menu, then select Vendors.
2. Find the vendor you need and open the original bill payment.
3. On the Bill Payment screen, check the Journal Entry you’ve created.
4. Uncheck the Bill you originally paid.
5. Add a Memo to indicate the returned payment.
6. Click Save & Close.

Finally, you'll need to create a new bill payment check to record the new payment transaction:

1. Click the + New button, then select Pay Bills.
2. Choose the bill you originally paid.
3. Complete all other required information.
4. Click Save and Close.

It's also important to note that it's crucial to seek help from your accountant if you're uncertain about these steps. They are well-equipped to handle the next steps and can provide valuable guidance.

Moreover, here's a helpful Community article in case you need to run a report that shows how much you're paying each supplier on a monthly basis: How to run and save a monthly expense report by supplier.

I'll be available in the comment section of this thread if you have follow up concerns on getting your payments returned. I want to ensure your issues are catered. We're always here to help you.