How much time it usually takes for QBO back-end team to solve an issue? The issue is Qty on hand in IVS is different than Product & Services. IVS showing correct Qty.

This is not the experience we want for you, Waiz. Quick solutions are important, and I completely understand your urgency as someone who's using QuickBooks for daily tasks. Rest assured, I am dedicated to connecting you with the right support team to help resolve your issue as soon as possible.

To know the status of your case, I'd recommend contacting our Live Support Team once again. They have the necessary tools to securely access your account tailored to your concern, which we can't do here since the Community is a public forum.

Here's how to reach them:

1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
2. Select (?) Help in the upper right corner of your screen.
3. Type a question or topic you need to help with, then select Contact a human.

Also, you can read this page to learn about the availability of the Live Support team so you can choose a time that suits your schedule: Support Hours.

In the meantime, you can consider checking your email's spam or junk folders for any notification email. Checking these folders regularly ensures that you don't miss any important messages from us.

Moreover, I'll share this article if you want to customize a report in QBO: Customise reports in QuickBooks Online.

Feel free to revisit this thread if you have any other questions regarding product and services and inventory. We're always here to help.