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December 29, 2020
Question

How to invoicev nos show in credits notes

  • December 29, 2020
  • 1 reply
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1 reply

katherinejoyceO
December 29, 2020

Hi there, @sharma_engg01

 

Thanks for posting here in the Community. I'm here to help you create an invoice for your customers in QuickBooks Online. 

 

If you're trying to invoice a customer without applying the credit notes, you can turn off the credit note auto-apply feature. Here's how: 

 

  1. Go to the Settings menu, then select Account and settings.
  2. Click the Advanced tab.
  3. Select Edit in the Automation section.
  4. Uncheck the Automatically apply credits box.
  5. Click Save, then Done.

 

You can now create an invoice like you normally do. However, if you want to link the credit note to the invoice, you can manually apply it. Here's how: 

 

  1. Select + New, then select Receive payment or Receive invoice payment.
  2. In Customer dropdown, select the customer.
  3. Select the open invoice you want to apply the credit note to in the Outstanding Transactions section. 
  4. Select the credit notes you want to apply in the Credits section.
  5. Enter how much of the credit you want to apply for the open invoice in the Payment column.
  6. Enter all necessary details to complete the form, including the Payment date.
  7. Ensure that the total is correct after applying the credit note, then select Save and close.

 

You can also check out this article for more details: Create and apply credit notes or delayed credits in QuickBooks Online.

 

For future reference, read through this article if you'll need tips on managing customer overpayment in QBO: Handle a customer credit or overpayment in QuickBooks Online.

 

I'll be here if you ever need more support about invoicing your customer, @sharma_engg01. Have a great one.