Skip to main content
January 4, 2021
Question

I am not able to do resubscription... what to do please do guide me.

  • January 4, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 4, 2021

Hey there, KM. 

  

You got me here on resubscribing back to your QuickBooks account. It's super easy. Let's isolate this case by opening your account using a private browser or incognito to determine if this is a browser-related issue. Also, there are times that the browser stores frequently-accessed data, causing like unable to reactivate your account or unusual behavior. 

 

Let's try logging in to your QuickBooks Online account using a private or a different browser. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N 
  • Microsoft Edge: press Ctrl + Shift + P       

 

Once logged in, and able to subscribe to your account. You need to clear the cache of the regular browser you're using. Like any other web-based platforms, QuickBooks Online collects cache files and cookies. You can also do this task on other supported, up-to-date browsers.  

 

You can use this article as a reference in resubscribing your QuickBooks account: How to resubscribe or reactivate QuickBooks Online.

 

Let me know if you have follow-up questions. I'll be right here to continue to help you. Take care and stay safe always.