I am not able to renew my account

To get your account reactivated, look no further! I have all the steps you'll need, @raju_rakshith.

Did you get any error code or message when trying to reactivate your account? There are a few possible reasons why you're unable to do it. 

First, you may have no user access rights. You'll have to be the Master Admin or Company Admin to update the payment information for your account. Otherwise, you'll have to contact the administrator to have your user rights changed. Second, the account number is invalid. You'll have to make sure you enter the correct credit or debit card number on the Payment Information page. Third, the card is over the limit or expired. You can check the expiration date, which can be found on the card, written as XX/XX (month and year). Fourth, make sure the billing address doesn't include any special characters, especially accents and hyphens. You’ll have to make sure the Billing Address in QuickBooks is the same as the one shown on your credit card statement. For more information about this process, go through this article: Update the payment info for your QuickBooks Online subscription.

If none of these works, your browser may have accumulated too much historical data that causes unexpected behavior in QBO. Not to worry, you can clear them in just a few easy steps.

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

You can check out our guide on reactivating QuickBooks Online for more information. 

Visit me here again in the Community and keep me posted on your progress with reactivating your account. I'm determined to help you succeed.