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August 22, 2021
Question

I cannot see all saved employee information for Payees when i am trying to enter expenses

  • August 22, 2021
  • 1 reply
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1 reply

katherinejoyceO
August 22, 2021

Thanks for your post today, @userinfo125

 

Missing data in QuickBooks Online are sometimes caused by browser issues. Let's confirm this by accessing your account using a private window.

 

Use any of these keyboard shortcuts according to the browser you're using:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

 

If it works, go back to the regular browser and clear the its cache to start with a clean slate. Otherwise, use another supported, up-to-date browser.

 

For future reference, I'd recommend visiting this link should you need some articles with guidance about managing employees and payroll in QuickBooks Online. 

 

Let me know if you have additional concerns. I'll be here to help you some more.